Code of Practice
A commitment to responsibility
As a member of Clubs NSW, The Eden Fishermen’s Recreation Club Ltd (ABN 43 000 071 125) its Board of Directors, Management and Employees pledge to conduct all aspects of the operation of this Club in a professional and responsible manner and in keeping with the spirit of this code of practice and the high standards expected by the Clubs members, the Community and the operation of the successful business.
Conduct of the Club
The Board of Directors and Management undertake to support and apply this code in a manner which encourages the responsible behaviour of Directors, Management, employees and members to ensure all can fully enjoy the facilities and services provided by the Club.
Conduct of Members
Club Members are expected to conduct themselves in a responsible manner. Quarrelsome, violent or anti-social behaviour will not be tolerated in the Club. However, the Board of Directors will ensure the procedure as set out in the Clubs constitution for dealing with unacceptable behaviour of members is faithfully followed and will apply the principles of natural justice in hearing a complaint against a member.
Benefit for Members
The same benefits and advantages shall be available to all classes of members within the Club unless a general meeting of the members authorises the provision of a different benefit or advantage to a class of members within the Club.
As a Club offering Keno to its members, the Club is committed to ensuring all obligations under the Keno Agency deed are met. The Club should maintain proper internal controls including – ensuring measures are taken to prevent employees from engaging PIN sharing when using a Keno terminal and that only cash bets are placed. Employees should be discouraged from playing Keno at their Club of employment, and as noted in the Keno rules, any employee engaged in the operation of a game of Keno must not enter a game of Keno. All this is supplemented by regular training and updates.
Responsible Serving of Alcohol
The Management and employees of the Club are committed to the responsible serving of alcohol by adhering to the following guidelines.
- Management and staff will be adequately trained in the responsible serving of alcohol.
- Liquor service will be refused to persons who are obviously or visibly affected by alcohol.
- The Club will be promoted in a way which will not encourage minors to seek to purchase or to consume alcohol.
- Management and staff will require the presentation of Proof of Age cards and other approved forms of identification before providing services to persons suspected of being minors.
- Liquor service will be refused to under age persons.
Responsible Conduct of Gambling
The Management and employees of the Club are committed to the responsible conduct of gambling by adhering to the following guidelines.
- Providing gambling services and practices that conform to all applicable acts and regulations.
- Promoting responsible gambling practices that conform to local community standards and expectations.
- Establishing a patron complaint resolution process.
- Implementing policies to encourage responsible practices in advertising and promotions related to gambling and ensure compliance with relevant legislation.
- Developing a policy that ensures all legislative requirements related to cheque cashing, payment of winnings and financial transactions are implemented and encourages all patrons to develop responsible practices in the use of finances for gambling purposes.
- Introducing procedures for handling personal information relating to gambling patrons in a club to protect their rights of privacy.
- Establishing a pleasant and safe gambling environment.
- Informing and training staff on legislative requirements, harm minimisation issues, the risks of not complying with legislative requirements or not adopting and practising harm minimisation strategies and taking steps to promote patron and employee care.
- Encouraging Patrons to take responsibility for their gambling activity through an effective self-exclusion procedure and other mechanisms.
- Informing Patrons and Staff of the Clubs responsible gambling policy and program, the nature of gambling products and the availability of support services for problem gamblers.
- Establishing links between the Club and relevant counselling organisations that provide support and advice for problem gamblers.
Advertising and Promotion
The Board of Directors and Management are committed to advertising and marketing strategies which conform to all relevant legislation
Any advertising or promotion which lowers the high standard of the Club movement or encourages persons other than members and guests to enter the Club will be avoided.
The Club is committed to the establishment and the continued maintenance of positive relations between Management and Employees. In particular, Management, with the full support of the Board of Directors, will ensure minimum award conditions and rates of pay, and the requirements of all other relevant employment law are applied at all times, and that any employee’s legitimate grievance is promptly and fairly processed within the appropriate statutory requirements.
Staff Development and Training
This Club is committed to the principle of staff training to ensure the personal development of work and social skills for all employees with the aim of upgrading the standard of service offered by the Club.
Conduct of Elections
The Board of Directors and Management are committed to faithfully following the procedure for the conduct of the Club elections as set out in the Club’s constitution.
The Board of Directors and Management are committed to keeping abreast with the legislatie requirements to operate the Club.
The Club acknowledges its responsibility to the community in striving to increase and continue its financial and in-kind support for community projects. The Club also recognises the reasonable quality of life which can be expected to be enjoyed by those persons residing in close proximity to the Club and the Club will take all reasonable steps to ensure the quiet and good order of the neighbourhood is not unduly disturbed by the operation of the Club.
Purchase of Goods and Services
The Board of Directors and Management are committed to ensuring the Club purchases its goods and services at the best possible prices and for the greatest benefit of the Club.
We may amend this Code of Practice from time to time by posting the amended version on the Club notice board. If you require any further information please contact the Club Administration department on 02 6496 1577 or by e- mail on firstname.lastname@example.org, or in writing to PO Box 117 Eden NSW 2551.